Policy
Returns & Replacements
Returns are accepted only for errors on our end. Because these are research-use-only materials that can't be returned to inventory or reused once they leave our facility, we don't accept general returns, refunds, or exchanges. But if we got it wrong — a defective, incorrect, or damaged item, or material that doesn't match its lot-matched COA — we'll make it right.
Returns for our errors only
General sales are final. If the error is on AGERE's or the manufacturer's side — a defective product, wrong item, transit damage, or material that doesn't match its lot COA — we'll replace it or refund you.
Why General Sales Are Final
Every product AGERE ships is a research-use-only reference material accompanied by a lot-matched Certificate of Analysis. Once a package leaves our facility, we can no longer verify that it was stored, handled, or transported under the conditions required to maintain its identity and purity.
These materials cannot be returned to inventory or reused in research once they leave our facility. Accepting a return would mean restocking a material whose chain of custody has been broken — a material we could not, in good conscience, ship to another researcher. For the integrity of every lot and the safety of every laboratory, we do not restock returned items.
When We Make It Right
If the error is on AGERE's or the manufacturer's side, we will replace the item or issue a refund. This includes:
Defective product
A product that fails to meet its stated specifications or is otherwise unusable for its intended research purpose.
Wrong item shipped
You received a different compound, size, or quantity than what was ordered.
Damaged in transit
Your package arrived compromised, broken, or in a condition that affects the integrity of the material.
Material doesn't match its lot COA
The product does not match the identity, purity, or specifications documented on its lot-matched Certificate of Analysis.
How to Initiate a Return or Replacement
Contact us at support@agerepeps.com with your order number and a description of the issue. For damaged or defective items, please include photos of the product and packaging.
Please reach out within 7 days of delivery. Once we review your request, we'll arrange a resolution — either a replacement shipment or a full refund — based on the circumstances.
Research Use Only
All AGERE products are reference materials intended exclusively for laboratory research. They are not for human or animal consumption, diagnostic use, or therapeutic application. This policy exists to protect product integrity and research validity — not to limit your rights regarding a damaged, incorrect, or non-conforming shipment.